Privacy Policy

Last updated: February 2025

WebLaunchCrown ("we," "us," or "our") operates this website and provides independent, paid technical support services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Contact information: Name, email address, and phone number when you submit a support request or contact us.
  • Usage data: Pages visited, time spent on pages, referring URL, browser type, and device type — collected automatically via cookies and analytics tools.
  • Communication records: Records of your support inquiries and correspondence with our team.
  • Payment information: Payment processing is handled by third-party payment processors. We do not store credit card numbers on our systems.

2. How We Use Your Information

We use collected information for the following purposes:

  • To respond to your support requests and provide the service you requested
  • To communicate about your service session, including scheduling and follow-up
  • To process payments through third-party payment processors
  • To improve our website and service quality
  • To comply with legal obligations
  • To measure advertising effectiveness (via Google Ads conversion tracking)

3. Cookies and Tracking

Our website uses cookies and similar tracking technologies. These may include:

  • Essential cookies: Necessary for basic website functionality.
  • Analytics cookies: Google Analytics to understand how visitors use our website (anonymized where required).
  • Advertising cookies: Google Ads conversion tracking to measure the effectiveness of our advertising. These cookies do not collect personally identifiable information beyond what you voluntarily provide.

You can disable cookies through your browser settings. Disabling cookies may affect some website functionality.

4. Third-Party Services

We use the following third-party services that may process your information under their own privacy policies:

  • Google Ads & Analytics — for advertising and website analytics
  • Payment Processors — for secure payment processing
  • Remote Access Software Providers — used during support sessions with your explicit consent

We do not sell your personal information to third parties for marketing purposes.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Support session records may be retained for up to 24 months for quality assurance purposes. You may request deletion of your information at any time (see Contact section below).

6. California Residents — CCPA Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal information we collect, use, and disclose
  • The right to request deletion of your personal information
  • The right to opt out of the sale of personal information (we do not sell personal information)
  • The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at the address below.

7. Data Security

We implement reasonable technical and organizational measures to protect your information against unauthorized access, disclosure, or loss. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy questions, data deletion requests, or to exercise your rights: