Refund Policy

Last updated: February 2025

WebLaunchCrown is committed to honest, transparent service. We want you to clearly understand our refund terms before you commit to any support session. There are no hidden conditions.

1. One-Time Service Model

WebLaunchCrown charges a single, one-time fee per support session. There are no subscriptions, no auto-renewals, and no ongoing billing of any kind. The exact cost is disclosed and agreed upon before any remote session begins.

2. When You May Request a Refund

You may be eligible for a full or partial refund in the following circumstances:

  • Service not delivered: You were charged but a support session was never started or initiated.
  • Technical issue remains entirely unaddressed: The technician did not make any attempt to address the issue you described, through no fault of your own (e.g., you were available but the session did not proceed).
  • Duplicate charge: You were charged more than once for the same session.

3. Partial Refund Considerations

If a session began and work was performed, but the issue could not be fully resolved, we consider partial refunds on a case-by-case basis. Factors include:

  • The extent of work completed during the session
  • Whether the issue was caused by physical hardware failure (outside remote resolution scope)
  • Whether the customer was cooperative and available during the session

4. Non-Refundable Situations

Refunds are generally not issued in the following situations:

  • A session was completed, a resolution was provided, and you later decided you did not find value in the service
  • The issue recurred after the session due to user actions or unrelated system changes
  • You requested a refund after the 7-day window following the session (except for duplicate charges)
  • You refused to cooperate during the session, preventing the technician from performing the work

5. How to Request a Refund

To request a refund, contact us within 7 days of your service session:

  • Email: [email protected]
  • Include your name, the date of service, the email address used to book, and a description of the issue with the service.

We aim to respond to all refund requests within 3 business days. Approved refunds are processed within 5–10 business days, depending on your payment provider.

6. Our Request Before Filing a Dispute

If you have a concern about your service or charge, please contact us directly before filing a payment dispute or chargeback with your bank or card provider. We are available to review every concern and resolve issues fairly and promptly. Contacting us first allows us to correct any errors or misunderstandings quickly and without additional process for you.

We handle all refund requests in good faith and will not penalize you for raising a concern.

7. No Recurring Billing

WebLaunchCrown does not store payment information for future billing. We do not offer, enroll, or charge subscription services. If you see an unexpected charge from us, please contact us immediately at [email protected].

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