Terms of Service

Last updated: February 2025

These Terms of Service ("Terms") govern your use of the WebLaunchCrown website and technical support services ("Service"). By contacting us or using our Service, you agree to these Terms. Please read them carefully before proceeding.

1. About WebLaunchCrown

WebLaunchCrown is an independent, privately operated technical support company. We are not affiliated with, endorsed by, or authorized by Geek Squad, Best Buy, Microsoft, Apple, or any other brand or manufacturer. We are a standalone third-party service provider. All trademarks referenced on our website belong to their respective owners.

2. Scope of Service

WebLaunchCrown provides remote technical support assistance for the following:

  • Windows-based computer troubleshooting and performance issues
  • Printer setup, driver installation, and connectivity troubleshooting
  • Home network and WiFi configuration assistance
  • Software installation, update, and configuration help
  • Email and account access troubleshooting guidance
  • Security awareness and configuration guidance

Our Service does not include:

  • Physical hardware repair or replacement
  • In-home or on-site technician visits
  • Manufacturer warranty claims or official brand services
  • Data recovery from physically damaged hardware
  • Any representation acting on behalf of another company or brand

3. Pricing and Payment

WebLaunchCrown charges a one-time fee per support session. The specific cost is communicated to you before any remote access session begins. You will not be charged without first agreeing to the quoted price.

  • All prices are in US Dollars (USD)
  • Payment is required before or at the time of service
  • There are no recurring charges, subscriptions, or auto-renewals
  • There are no hidden fees

4. Remote Access Consent

Remote technical assistance requires you to grant access to your computer using a standard remote access tool. By proceeding with a session, you confirm that:

  • You are the owner of the device or have authorization to grant remote access
  • You grant consent voluntarily and may revoke it at any time by closing the remote access application
  • You understand that a technician will be able to see and interact with your screen during the session
  • You acknowledge that WebLaunchCrown will not retain remote access after the session concludes

5. What We Do Not Guarantee

While we make reasonable efforts to assist with your technical issue, we cannot guarantee:

  • That every problem can be resolved remotely (physical hardware faults require on-site service)
  • A specific timeframe for resolution
  • That all software conflicts or system errors can be fully corrected in a single session

If an issue cannot be addressed remotely, we will advise you and apply our refund policy as appropriate.

6. Refunds

Please refer to our Refund Policy for complete details on eligibility, process, and timeframes. In summary: if you are dissatisfied, please contact us before initiating any payment dispute so we can address your concern directly.

7. Limitation of Liability

To the maximum extent permitted by applicable law, WebLaunchCrown's total liability for any claim arising under these Terms shall not exceed the amount you paid for the specific service session giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, including data loss.

You are solely responsible for maintaining backups of your important data before a remote support session.

8. Acceptable Use

You agree not to use our Service for any unlawful purpose, to misrepresent your identity or the ownership of the device, or to use our assistance to harm third parties or systems.

9. Intellectual Property

All content on this website — including text, graphics, and HTML — is the property of WebLaunchCrown unless otherwise noted. Third-party brand names mentioned for identification purposes only remain the property of their respective owners.

10. Governing Law

These Terms are governed by the laws of the United States. Any disputes arising under these Terms shall be resolved in accordance with applicable US law.

11. Changes to Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our Service after changes constitutes acceptance of the updated Terms.

12. Contact

For questions about these Terms: